When a social media firestorm hits a brand, most companies resort to serious statements, formal apologies, and hastily convened press conferences. But a growing number of brands are taking a radically different approach: they laugh at themselves—and in doing so, defuse their critics. What is crisis humor in marketing? <img src=”/wp-content/uploads/krisenhumor-marketing-marken.jpg” alt=”Crisis Humor in Marketing […]
A single decision, a thoughtless tweet, a product defect—and within hours, a media storm descends on a brand, capable of destroying years of hard-earned trust in just a few days. PR disasters are among the most dangerous scenarios in modern marketing and force companies to find the right words under extreme pressure. What is a […]
Shitstorm – The term “shitstorm” comes from English, where it has a broader meaning than in German. In German, a shitstorm means a form of public outrage. A shitstorm means a phase in which companies, celebrities, associations, private individuals or authorities are criticized in a short period of time because of certain statements or actions […]
Shitstorm – After our little digression on the subject of fail and trolls on the social web, here is another very, very important term: the shitstorm! Since 2013, the word Shitstorm is in the Duden. The word “shitstorm” actually only exists in German-speaking countries – so it is not an invention from the USA. Shitstorm […]
One answer is the clarification of a question. Of course, everyone knows that answers play an important role in the context of social media management, interaction and increasing reach. Many companies post their photos or videos on Instagram, Facebook and YouTube, waiting for likes but forget to interact with their community. If comments are not […]
4.9 / 5.0
average of the last 12 months. Survey after consultation – online, by telephone or on site.