Retention & Loyalty Agency
Retention & Loyalty Agency means: we take care of your existing customers — employee retention is part of our HR page. With CRM, loyalty programs, and retention campaigns, we make sure customers come back, complemented by our email marketing agency for automated sequences. Sounds good? Write to us or give us a call, we look forward to hearing from you!
Acquiring new customers is expensive; keeping existing ones is usually cheaper. A Retention & Loyalty Agency takes care of exactly that: customer retention through CRM, loyalty programs, and recurring campaigns. Important: this is about your customers, not employee retention — that’s what our HR page is for.
#1 CRM & Customer DataWithout clean data, there’s no customer retention. We get your CRM into shape so campaigns can actually be steered effectively.
#2 Loyalty ProgramsPoints, tiers, or exclusive perks: we develop loyalty programs that fit your brand and your product.
#3 Retention CampaignsThrough email and social media, we stay in touch with existing customers so they don’t switch to the competition.
New customer acquisition and customer retention are two different disciplines with different metrics. We build you that second pillar without letting it get lost in the day-to-day business of acquiring new customers.
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Have questions? We’re here for you!
Stephan M. Czaja, Owner
Social Media One
CRM, loyalty programs, and retention campaigns for your existing customers — not to be confused with employee retention in HR.
Data Foundation
Structure customer data cleanly and make it usable.
Program
Create incentives that drive repeat purchases.
Campaign
Reactivate existing customers in a targeted way.
CLV
Keep an ongoing eye on Customer Lifetime Value.
4.9 / 5.0
average of the last 12 months. Survey after consultation – online, by telephone or on site.