A single decision, a thoughtless tweet, a product defect—and within hours, a media storm descends on a brand, capable of destroying years of hard-earned trust in just a few days. PR disasters are among the most dangerous scenarios in modern marketing and force companies to find the right words under extreme pressure. What is a […]
Brand perception is not an objective fact—it is a subjective construct in the consumer’s mind. There is often a significant gap between what a brand thinks of itself and what consumers think of it. Those who are unaware of this gap and do not actively bridge it are heading blindly into strategic pitfalls. Definition and […]
Social listening means tracking trends and conversations about your brand and industry. It’s how you find out what your customers think of you. These are valuable insights to optimize marketing strategies and decisions and shape future campaigns. Social Listening vs. Social Monitoring Social listening shows why something is said and social monitoring provides information about […]
Increase customer loyalty – How do you increase the loyalty of your own customers without personally knocking on their front door or writing letters like in 1992? The most efficient method currently is social media marketing, in 3 ways or methods. 1) Active community management, i.e. news, comments, etc. on it 2) Advertising in social […]
Very few of our customers know that we have been quietly working on a new project for months, now even more than a year: Virtual Avatars! Virtual avatars? If you still have no idea what digital avatars are, in the new interview on Online Marketing Rockstars (OMR), you can now find the answers to many […]
4.9 / 5.0
average of the last 12 months. Survey after consultation – online, by telephone or on site.