SME & Social Media Marketing: 5 questions to our expert – Magazine Interview

Small and medium-sized companies can save a lot of advertising budget through social media marketing, because a once initiated community is constant. Community, advertising, customer service and personnel search, with their own social media account companies can only win. In an interview with [ DEMNÄCHST ] today we philosophized about SMEs (small and medium-sized enterprises) and their opportunities and risks in social media marketing. Here is an excerpt of 5 exciting questions for owner and social media expert Stephan M. Czaja.

Social media marketing for small and medium-sized enterprises

Why is presence on social media channels helpful for SMEs, what can they achieve?

The presence of small and medium-sized enterprises on social channels is so important because they save a lot of money! In the past, every small company had to print flyers and waste a lot of time trying to convince people to buy new products.

Today, as a small company, even in the countryside or without large financial resources, you can reach the whole world. Social networks offer 1:1 communication, as if you had a local business in every city in the world. Nuremberg, Munich, Berlin, Hamburg, no distance is far and every communication is only a mouse click away.

You can contact your fans, ask questions or give us suggestions. Otherwise complex and Theurer Internet sites can be considerably slimmer, since a lot of brand communication can be covered via the social networks.

Social media is not only an excellent tool for marketing, but also for PR: We often reach our customers faster than any press article could do. New products, announcements and job postings for personnel recruitment – free of charge. Social media channels bundle different marketing tools, because they are much more extensive than many might think.

As an online shop we can e.g. connect our Facebook page with Instagram. We can set up an online shop on Facebook, link the products to Instagram and our followers can shop on Instagram. As an online shop you can even work across networks.

Which platform is the best?

What small and medium-sized enterprises should pay attention to is the choice of social network. Because the support costs time and should be regular, preferably daily. New postings, comments, small and large graphics, who wants to make his social media management profitable, has to invest work every day and give the employees the necessary resources for it.

In the past you could say you were on Facebook, that’s enough. Today the right social network is no longer so easy to define. In short, however, Facebook is and remains the classic and with the largest number of users, even top dog. Conversely, on Facebook you also have to invest advertising budget, organic reach is only difficult to achieve.

Instagram is easier to achieve organic reach, but lacks some of the features you have on Facebook, the social network. This includes direct links, e.g. to our online shop via https://www.onlineshop.com/xy. Without links, we can sell less. Instagram is a must for companies in the fashion and lifestyle industries in particular.

Companies with the necessary capacities and in particular sufficient interest can support a YouTube channel. However, creating content for YouTube is much more time consuming and requires good concepts that work on YouTube. Most medium-sized and large companies cover this area through their social media agency.

The investment is worthwhile! Because the reach that small and medium-sized companies are building up here is permanently available. Our business grows with each new follower by one potential visitor per day.

When assessing the quality of the reach on the individual networks, it can be said that the more time it takes to create the content, the better the number of fans. On Facebook, content is relatively easy to create, you can even share links or other websites without having to create content yourself. However, the organic range is very small. If your Facebook account has 10,000 fans, a single organic posting may reach only 100 or 200 people. Practically nothing.

On Instagram, you usually have to take much more time for interesting content, photos and videos. The content must also be interesting and always new to generate followers for your Instagram account. With a channel of 10,000 fans you can reach about 1,000 people. YouTube is currently the top class, with about 10,000 fans you can actually reach 7,000 or 8,000 people here. But the creation of the contents is very complex, because it needs not only a video production, but also the moderation, as well as a good storyboard.

How to estimate the three big social networks in 2018

YouTube and Pinterest are considered an insider tip, especially as a source for backlinks in the field of search engine optimization. YouTube is therefore also the most expensive source for influencers and bloggers on social networks in terms of overall reach. Those who can place their links in the descriptions of well-running videos, e.g. by influencer marketing or by creating their own content.

On Pinterest you create different galleries with photos. The photos then have individual titles and descriptions. But also the galleries have individual titles and descriptions. Whoever collects a large number of galleries here and meets an interesting and not too overcrowded industry can collect good links for their own project.

Twitter is only of interest to large corporations and public figures. For small and medium-sized businesses, Twitter is generally irrelevant. In relation to success and effort you should not waste time with Twitter. Unless it is a large corporation or a public figure, since tweets are often included in the media.

In short, Facebook with the right advertising budget, Instagram with a creative person and enough time and YouTube if you are a leader and have a lot of commitment of your own! YouTube costs a lot of time and, unlike Facebook and Instagram, is not so easy to check, simply because of the time-consuming content production and the resulting rare postings. But YouTube offers a strong and above all lasting tool, since good videos are placed still after years highly by the algorithm of the video search machine. So anyone who creates an evergreen in a theme, e.g. also for videos such as “How to repair your toilet seat” or “Winter tyres – making cars winterproof”, can market their product absolutely free of charge for many years. Here lies the great magic of YouTube.

How much time / manpower does a small company need if it wants to become active in social media?

When working in social media networks, a daily time window should be taken into account. A big secret trick of social media agencies is the use of online tools to plan content in advance. So a social media manager can plan the content in advance every 14 days and can concentrate on other things in everyday life, e.g. designs, shootings, interaction with the fans, depending on how big one’s own social media marketing is built up. For small companies, time can of course also be used for other work processes. Therefore, the A&O for your Social Media Manager, use an online tool to plan your postings in advance.

If you are in social media marketing, you have to leave yourself or your employee 2 hours a day. Depending on the company, one can create simple content, from everyday life or may have to have higher quality things made, e.g. through photo shootings with models and products.

Depending on this, of course, there are also a few more working hours or even days. Who can afford it, should take a full time Social Media Manager, because in the end it concerns more than only the support. There are so many other functions that a social media manager can perform in the company, only advertisements are so effective that the investment is worth the time for the first optimization.

With a full-time social media manager relationship, a medium-sized company has already done a great job. On top would come then of course still medium-size enterprises, which want more than only support and a little advertisements. This is about brand cooperations, collaboration with influencers and bloggers, but also more extensive social media campaigns that require additional budgets. In the ratio of two hours a day to full time, is the optimal time management for social media marketing in small to medium-sized companies.

What to look out for when interviewing your new Social Media Manager?

It is important to show sufficient references during the job interview and in particular to have a few details of the project explained. Your new social media manager should have channel management skills. He or she should also have looked after at least one channel with over 10,000 fans. He or she should be familiar with designs but also with the creation of creative content. He or she should master the creation of advertisements and the targeting of target groups contained therein while asleep.

You are also welcome to ask for one or the other detail, especially advertisements, as an online shop: What was the best click price and how did you reach it? This is specifically about split testing of different advertisements, so that the most effective one can be filtered out according to a certain amount of advertising budget. Who can answer all these topics in the job interview as Social Media Manager sovereign and in detail, should be able to help you!

And last but not least: Which tools do you recommend and why is it generally helpful to use which tools? (I was thinking about Hootsuite, Canva, Buffer, Pablo, Google Alerts and Fanpage Karma, but maybe you still have a great idea?)

There are many good recommendations in the area of online tools for social media activities. Definitely there should always be a tool to plan content in advance. Like hootsuite or buffer. With this you can plan your social media postings in advance. This not only helps to save time every day, because every process has to be repeated daily, but also possible sick days of the Social Media Manager as well as holidays can be cleverly avoided.

In addition, there are even more special tools for the individual social networks, e.g. monitoring tasks for Facebook YouTube or Instagram. There are several good recommendations for this, too; one of these tools should definitely be used if you want to evaluate the success of activities in social networks. For Facebook and YouTube there are programs like Radrly or Echbot, for Instagram and Influencer programs like Social Analytics One.

Data scandal on Facebook / Cambridge Analytica and criticism of influencer marketing | Social Media Week

This week, the social media world was overshadowed by the data scandal around Facebook. The exact details are still about 300 million data packets, which were obtained by the social media analysis firm Cambridge Analytica by dubious methods. Quite simply explained:

Why is the data scandal so big?

Previously, it was always possible to retrieve information from friends friends. So if resourceful developers develop a tool that people use, they sign up for, and also authorize their personal data to be forwarded, you’ll receive large data packets (many people) – from just one person. If a Facebook user has an average of 500 friends, you can already cover 50,000 people with just 100 participants (50,000 data packets). We all know postings in our timeline titled “So you would look like an actor” or “What is your zodiac sign?” These applications are written solely to collect data, the more data you have collected, the better it is possible to evaluate user profiles and target them with advertising. As far as the current data security scandal is concerned, this is about two points:

1. Advertising can also contain political content

Advertising does not necessarily have to be run by companies, advertising can also contain messages of political opinion. So data packets can influence elections, as is currently being debated, about the US election and the decision to “Brexit”. If you want to read more about it, you will find all relevant links in the press review below!

2. Analysis of persons for loans, loans and more

Who owns names and geodata, can connect people with more information. Let’s just say – a database about credit card information and a second one with Facebook data packets. From this new conclusions can be drawn. The more data a large company collects, the more accurately it can create profiles of individuals, but also of streets or neighborhoods. In the end, for inquiries, for example, for loans for houses, resorted to many data. As a result, our “private behavior” in social networks has an influence on our “public reputation”. Once the data has been created, it can be copied many times, very simply. If a person is thinking for a company, he can become it for other companies as well (data sales).

Not only Facebook was considered critical this week, but also influencer marketing.

Criticism of Influencer Marketing: Disadvantages of Hypes – Contribution to WDR (German TV)

We met with WDR this week to look at the critical aspects of influencer marketing. The reason was the new sugar tax in the UK, it is levied on food that has a particularly high sugar content. At the same time the big soft drink manufacturers advertise with young bloggers. It creates interesting videos for young target groups that work well on YouTube. For the adolescent user it is not easy to differentiate that these videos are ads. For the user, at first, only the connection of their own favorite blogger and the soft drink brand is: positive brand image! But that the coveted fashion blogger hardly ever drinks soft drinks because he or she is actually eating healthily and paying attention to the figure, as well as doing sports, does not become clear. What stays in the head is the linkage between the brand and the blogger. What other risks are there in influencer marketing? We have taken a critical look together with the WDR.

Advertising marking in influencer marketing

How do you characterize advertising in social media networks properly? Many companies rarely know the legal aspects of their daily work with bloggers. There are general guidelines of social networks and advertising must be featured in some social networks. When working with young bloggers, you should point them to this aspect. Also, the advertising tag was one of the topics this week.

Criticism of Influencer Marketing: Disadvantages of Hypes – WDR (German TV)

Young bloggers and influencers today reach 10,000 fans, some 100,000 and some millions. If I’m allowed to cite one of the classic movies, Spiderman’s uncle said the moment he died, “out of great power, comes with great responsibility.” How is it in influencer marketing?

Change of topic, today a new “sugar law” was adopted in the UK, which taxed products with high sugar content additionally. As a social media expert, WDR wanted to ask us about this sensitive issue for the current hour this evening at 18:45. Soft drink manufacturers are increasingly relying on the marketing strategy influencers. Influencers reach young target groups, very precisely and very specifically, with a high degree of commitment. Especially on YouTube, videos are consumed not just for a few seconds, but intensively over several minutes.

  1. Youtube home pages algorithm and subconscious advertising
  2. How does the YouTube algorithm work?
  3. Differentiation: How easily is advertising for young people recognizable?
  4. This is how sugar gets healthy through marketing messages
  5. Difference between classic advertising and influencer marketing
  6. Advantages and disadvantages in influencer marketing

Youtube home pages algorithm and subconscious advertising

In the algorithm of YouTube, recommendations for us appear on the start page, whether they were shot privately out of the living room or produced commercially, that is to say in the real sense of advertising are not immediately apparent to us. More and more large companies and companies use this direct contact, the immediate recommendation, to convince young target groups of their product and to make new brands fans for the coming decades. Then we take a critical look! If you want to see the full article on Influencer Marketing and influencing target groups, you can find it here in the WDR (German TV) media library (from tomorrow).

How does the YouTube homepage work? How does the YouTube algorithm work?

Each time you visit the YouTube homepage, you’ll see videos that you’re probably interested in. The YouTube algorithm responds in particular to which video titles we choose and which video lengths. Here are the videos filtered. This gives me z.b. in the interest of “football” videos from the field of football. Especially from channels, which I already follow as a user anyway, I get permanent recommendations. This ensures that YouTube can always access material that I like. The disadvantage of this is that discovering new video footage is very difficult, because the material that we see is always what I want to see.

Differentiation: How easily is advertising for young people recognizable?

At first glance, advertising on YouTube is difficult to see. As in all influencer marketing campaigns, personal character plays an important role in blogger videos. The secret of success: Authentic, honest postings submitted by private individuals. A commercial aspect, (should) not be recognized.

When large companies and corporations book bloggers for their marketing campaigns, fans will see a video of their favorite blogger, not a commercial, but an authentic clip. As we get older, we learn the differentiation between advertising and authentic content. Especially for a young target group, however, a separation between authentic content and commercialized advertising is difficult to recognize. Especially through skilful marketing methods of older people who use the knowledge of their own youth to reach today’s youth.

Active Responsibility also plays a role in advertising

In particular, when it comes to advertising in young target groups, that is the address of young people, sometimes even children, everyone is required to take special care in their own work. Which contents are taught and which values? All these questions I have to ask any media maker, self-critical in his work. The very idea of ​​maximizing profits should not be in the focus when advertising with young people. Especially when marketing products, care must be taken that the protection of this particular target group is always maintained. Critical is therefore to be considered if wrong incentives are set.

This is how sugar becomes healthy through marketing messages

Targeted marketing messages in advertising are by no means new and a true classic in advertising. Already 10 or 20 years ago there was criticism z.b. to a fruit yoghurt for children. We suggest “healthy fruits, delicious fruits and vitamins”. In the end, however, the content consists of quark, dyes and above all: sugar.

  • In what way should one promote (positive) for such, particularly sugary product?
  • How healthy is a commercial appearance for such a product?

All of these questions have been asked by creative people many years ago.

Difference between classic advertising and influencer marketing

The difference between classic advertising and influencer marketing: Back then, advertising was labeled as what it is, advertising. In influencer marketing and product placement in videos, such a differentiation is no longer given. If the Youtube homepage recommends us this clip, or if it just starts in the video after being seen, the user’s influence is low. However, we perceive ourselves as authentically pre-given video that probably fits our interests. Exactly here is the sticking point, advertising is no longer recognizable as such. This results in a discourse that we should lead as a media maker. The WDR has done some of today’s critical reporting on the new sugar law in the UK and how do influencer marketing campaigns of large soft drink corporations collide with the aspirations that young people live healthily (and that we teach them this lifestyle) ?

Influencer marketing in the future: criticism persists

Influencer marketing had not reached zenith by a long shot, and criticism of strategies and methods will increase in the future. Even bloggers and influencers will eventually have to face the responsibility. They are still young, but at some point they will not be 18 or 19 years old and will themselves recognize and accept their social responsibility. This will create a new generation that will lead the discourse with future influencers. How this controversial topic will develop, we will of course accompany you in detail as a social media agency.

Advantages and disadvantages in influencer marketing

There are several pros and cons that are emerging in Influencer Marketing. Basically, as a social media agency, we always talk about reach. For campaigns, specific reach and demographics are posted. For the right bloggers are sought. The current possibility of having “everyone” become a station has given rise to various stations: in the past there were few media houses, today there are countless stations all over the world, in every country and in every city. They influence people with their content, which was initially produced privately and increasingly commercialized. This results in not only opportunities but also risks, as described in the WDR contribution.

Advantages of Influencer Marketing

In particular, the direct approach of target groups and the high level of commitment within this process are worth a lot. While classic advertising is shown incidentally, on posters or distracting between films, this speech is very personal and direct. Referral marketing plays a big value here.

  • Great trust between influencer and follower
  • Reach exceeds classic advertising
  • Followers are multipliers at the same time
  • Direct and immediate feedback

Disadvantages of Influencer Marketing

As mentioned at the beginning of the article, great power also gives rise to a great responsibility. Large magazines like Vogue reach as a fashion magazine in Germany 126,000 people with each edition. 100,000 people, some of them are 15 or 16 year old kids. In doing so, you exert almost the same influence as an established media magazine, with a large journalistic or editorial team in the background. This imbalance not only creates opportunities, but also risks for target groups and consumers.

Bad campaigns without “attention to detail” take influencers and company reputation
Risk booking the wrong reach and overlapping bloggers (same reach, duplicate spend)
Advertising on Youtube is expensive

Youtube User Worldwide

Top 49 Cities of the World

Recently 1.481.840 people in New York (USA) are users of Youtube! Around 674.179 poeple in Los Angeles and 1.525.269 in London. How many Youtube useres does your city have?

City User
Shanghai 4.210.128
Beijing 3.734.422
Istanbul 2.434.247
Tokyo 2.345.509
Moscow 2.117.074
Seoul 1.769.946
London 1.525.269
New York 1.481.840
Rio de Janeiro 1.116.009
Singapore 960.682
Los Angeles 674.179
Cape Town 649.137
Yokohama 646.732
Berlin 610.501
Madrid 556.665
Rome 499.383
Dubai 497.361
Toronto 474.105
Taipei 469.488
Chicago 467.861
Paris 386.984
Montreal 286.299
Barcelona 278.494
Philadelphia 272.127
Kyoto 255.934
Munich 251.735
Milan 236.032
Dallas 228.746
Cologne 183.515

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